These Terms and Conditions govern your use of the South Africa Police Clearance Certificate Application Assistance website and the services provided by ACL Migration Agents Pty Ltd (“ACL Migration Agents”, “we”, “our” or “us”).
By using this website, making an enquiry, or purchasing our services, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not use this website or our services.
About Our Service
ACL Migration Agents provides a professional document preparation and application assistance service for individuals requiring a South African Police Clearance Certificate.
We are an Australian business that assists clients throughout Australia and internationally with preparing, submitting and monitoring South African Police Clearance Certificate applications.
We are not the South African Police Service (SAPS) and we are not affiliated with, authorised by, or acting on behalf of SAPS.
Our role is limited to assisting you with the preparation, submission and monitoring of your application.
What Our Service Includes
Depending on the service purchased, our service may include:
- reviewing your application;
- assisting with completion of the required documentation;
- arranging courier delivery of documents where applicable;
- submitting your application to SAPS;
- monitoring the progress of your application;
- corresponding with SAPS where necessary;
- receiving your completed Police Clearance Certificate on your behalf (where authorised);
- forwarding your certificate to you by Express Post, courier or secure electronic delivery.
The scope of our service is limited to the service purchased.
Fees and Payments
All prices displayed on this website are in Australian Dollars (AUD).
Payment must be made in full before we commence work unless otherwise agreed in writing.
Our published fees include our professional service fee and, where stated, any applicable government or SAPS charges.
If government charges or courier costs increase after publication, we reserve the right to adjust those charges accordingly before your application is submitted.
A tax invoice is available upon request.
Processing Times
We will commence processing your application as soon as reasonably practicable after receiving:
- payment;
- all required documentation;
- acceptable fingerprints (where applicable); and
- any additional information requested.
While we will use our best efforts to process your application promptly, we cannot guarantee any processing time.
The issuing of South African Police Clearance Certificates is entirely controlled by SAPS.
Processing times vary and may be affected by:
- application volumes;
- public holidays;
- courier delays;
- industrial action;
- system outages;
- security checks;
- requests for further information; and
- other circumstances beyond our control.
Estimated processing times published on our website are estimates only.
No Guarantee of Outcome
Although we take reasonable care in preparing applications, we do not guarantee:
- that SAPS will issue a certificate;
- the contents of any certificate;
- the time required to process an application;
- that SAPS will not request additional information;
- that delays will not occur.
All decisions regarding Police Clearance Certificates remain solely with SAPS.
Your Responsibilities
You agree to:
- provide accurate and complete information;
- provide genuine documents;
- advise us promptly of any changes to your contact details;
- respond promptly to requests for additional information;
- ensure fingerprints are taken correctly where required.
ACL Migration Agents is not responsible for delays arising from incomplete documentation or incorrect information supplied by you.
Authority to Act
By engaging our services you authorise ACL Migration Agents to:
- communicate with SAPS regarding your application;
- receive information relating to your application;
- receive your Police Clearance Certificate where authorised;
- forward your certificate to you using the delivery method selected.
Privacy
To provide our services we collect personal information including identification documents, contact details, fingerprints (where applicable) and information necessary to prepare your application.
We use your information solely for:
- preparing your application;
- communicating with you;
- lodging and monitoring your application;
- complying with legal obligations.
We do not sell or rent your personal information.
Your information may be disclosed to:
- SAPS;
- courier companies;
- government authorities;
- service providers engaged to assist in processing your application.
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access.
Refund Policy
Please choose carefully before purchasing our services.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
Where required by law, you are entitled to the remedies provided under the Australian Consumer Law.
Subject to those rights:
- refunds are not provided simply because you change your mind;
- refunds are not provided because SAPS processing takes longer than expected;
- refunds are not provided because you are dissatisfied with the contents of your Police Clearance Certificate;
- refunds are generally not available once work has commenced.
Where a refund is approved, we may deduct:
- work already completed;
- courier charges;
- government charges already paid;
- merchant transaction fees where applicable.
Refund requests must be submitted in writing to:
Each request will be assessed individually.
Limitation of Liability
To the maximum extent permitted by law, ACL Migration Agents is not liable for any direct, indirect, incidental or consequential loss arising from:
- delays by SAPS;
- courier delays;
- postal delays;
- loss or damage caused by third parties;
- decisions made by SAPS;
- inaccuracies in documents supplied by clients;
- circumstances beyond our reasonable control.
Our total liability shall not exceed the amount paid by you for the service giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
Website Information
We make every reasonable effort to ensure information on this website is accurate at the time of publication.
However, legislation, government requirements, fees and procedures may change without notice.
Information published on this website is general information only and should not be relied upon as legal advice.
Intellectual Property
All content on this website, including text, graphics, logos, photographs, designs and downloadable material, remains the property of ACL Migration Agents unless otherwise stated.
No material may be copied, reproduced, modified or distributed without our prior written consent.
Third Party Websites
Our website may contain links to third-party websites.
These links are provided for convenience only.
ACL Migration Agents is not responsible for the content, accuracy or privacy practices of external websites.
Website Security
Although we take reasonable steps to protect this website, we cannot guarantee that the website will always be free from viruses, malware or other harmful components.
Users should maintain appropriate antivirus and security software.
Changes to these Terms
We reserve the right to amend these Terms and Conditions at any time.
The version published on this website at the time you use our services will apply.
Governing Law
These Terms and Conditions are governed by the laws of Western Australia.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.
Contact Details
ACL Migration Agents Pty Ltd
ABN: [Insert Correct ABN]
8/81 Grand Boulevard
Joondalup WA 6027
Australia
Telephone: +61 8 9301 0660
Email: info@australiavisa.com.au